Contact Us

If you need to get in touch please use the form below and we will come back to you as soon as possible.

Railcard System Update


Between 2200 on Wednesday 13 March and 1000 on Thursday 14 March we’ll be carrying out essential system maintenance, which means customers will experience a delay in receiving a Digital Railcard or Download Code that is purchased/requested during this time.

  • Required fields are marked with an asterisk(*).


    We will only use your contact information to help us find your Veterans Railcard account if you have one.


Veterans Railcard Team

If you need to get in touch we're open 7am to 10pm every day except for Christmas Day.

Tel: 0345 301 1656

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.


Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Tel: 0300 123 0860


Transport Focus
PO Box 5594
Southend on Sea